028 – Embracing the Escalation: raising visibility without raising your blood pressure
Management escalation, oh, no! When issues get escalated to our managers and executive stakeholders, our hearts sink, a sweat breaks out and we start to freak out. But should we? Maybe we should “flip the script” and think of escalations as good and even necessary – when done correctly.
In today’s show, Kate and Kim talk frankly about management escalations, and how, in some circumstances, a PM isn’t doing their job if they don’t raise some issues for management attention
PLUS, Kate gives Kim a brief Improv lesson!
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